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Voice Messages

To enable voice messages for visitors, ensure the following:

  • You are running version 3.29 or higher.
  • You are using the new widget embed code.
  • Your nginx or apache configuration allows access to WASM file types and sends the correct headers.
  • In the file configuration section at https://demo.livehelperchat.com/site_admin/file/configuration, verify that:
    • "Allowed files types for operators" includes "mp3" as a supported extension.
    • "Allowed files types for users" includes "mp3" as a supported extension.
    • In the "Voice messages" section, voice messages are enabled for operators or visitors, and the maximum voice message length is set. The length setting applies only to visitor messages.
  • If an operator does not see the voice messages button , ensure they have the "lhchat" and "voicemessages" permissions ("Chat, Allow operator to send voice messages").
  • Your site and Live Helper Chat are running on HTTPS.

Youtube Tutorial

Apache .htaccess Example​

AddType application/wasm .wasm

<Files ~ "\.(gif|jpe?g?|png|bmp|swf|css|js|svg|otf|eot|ttf|woff|woff2|swf|mp3|map|ogg|wasm|wav|pdf|ico|txt)$">
  Header always Set Access-Control-Allow-Origin "*"
  Header always Set Access-Control-Allow-Methods "GET, POST, OPTIONS, PUT, DELETE"
  Header always Set Access-Control-Allow-Headers "Origin, X-Requested-With, Content-Type, Accept, API-Key, Authorization"
</Files>

Permissions​

Required permissions:

'lhchat', 'voicemessages'

Operators also need permission to upload files.