Skip to main content

Synchronization and sound settings

Introduction​

This section is dedicated for advanced users who want's to play around with synchronization and sound settings.

Attributes​

How many seconds for a user to be considered as being online​

It tells how long operator should be considered online after last his activity in back office. E.g if operator just turn's off a computer without logging out. We will wait 5 minutes before considering him being offline. Should not be set lower than 60 seconds.

Sync for new chats, interval in seconds​

It tells how ofter we should check for new chats as operator. This value can be set as low as 3 seconds.

Check for messages from the operators, interval in seconds​

This tells how ofter we should check for proactive invitation messages from operator in website.

Preload previous chat messages on chat open​

If visitor had previously chatted we can preload his previous chat messages.

Sync for a new user message, interval in seconds​

It tells how often check for messages from visitor/operator during chat session.

Show browser notification for new messages​

You can also if you want enable browser notifications for new messages. By default notifications are shown only for new chats, but not messages.

Long polling (experimental)​

This will be removed in next release. So do not touch it :)

Play a new pending chat sound on a new chat request​

This is default setting for the operator who just logged first time.

Play a sound on a new message for a back office user​

This is default setting for the operator who just logged first time.

Play a sound on a new message for a front end user​

This is default setting for website visitor who just started a chat.

Show alert message on a new chat request​

By default we show browser notification for transferred chats to operator. If you want interrupt more operator you can enable this section.

Permissions​

Permission required to configure these settings.

'chat','administratesyncsound'

My operators go offline/online every few seconds?​

This is a common mistake by setting to low How many seconds for a user to be considered as being online. Please keep it minimum 60 seconds.