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Text formatting syntax in Live Helper Chat - BBCode tags

These are all possible combinations you can use in Live Helper Chat BBCode. You can these tags everywhere where message is send to a visitor.

Bold the text


Italic text







[quote]code your here[/quote] or ``or for inline code



HTML Code. This tag is supported only by operators!

[html]your custom html goes here[/html]

Operators require this permission to use this bbcode


This tag also supports plain JS code. This can lead so some security concerns. As operator can execute JS directly on visitor side. That's why it requires special permission to use.

Change font size. Font size can be to whatever value you want, actually.

[fs12]Font size 12[/fs]

Mark text button

[mark]mark text syntax[/mark] => <mark>mark text syntax</mark>

Paypal donate button


Change color

[color=FF0000]Custom color text[/color]

Location google maps


File or Image


Link to file with your own link title

[url=[baseurl]file/downloadfile/639/f2f84b4d09a2e5bb492efa189b8ebad4[/baseurl]] Click to download an invoice [/url]

Image with a link to some URL

[file=639_f2f84b4d09a2e5bb492efa189b8ebad4_img link=]

Embedded image with a link to an image. Quick way to download image for a visitor.

[file=639_f2f84b4d09a2e5bb492efa189b8ebad4_img link]

External image



[url=]Live Helper Chat[/url]

Youtube video


Upload a file link. Files upload has to be enabled. This code is usefull with !files command.

[fupload]Upload a file[/fupload]

Base URL. This will render URL as internal URL.


Renders link to view survey results for the admin


Renders button. Chat should have assigned bot


Ordered list

[*] First
[*] Second

Numbered list. Number indicates starting point.

[*] First
[*] Second

Text with css class

[level=bg-warning]css class[/level]

Generate button clicks

To return to main menu click [link_trigger=1355]here[/link_trigger]

How you hide BB Code button in the visitor widget you can read here

You can also control which bbcode tags is supported at System configuration -> Live help configuration -> BBCode configuration