Mail module introduction

Module is used by clients who have in one installation over 300 mailbox and thousands of mails imported per day.

Don't forget to setup cronjobs just.

How to upgrade to mail version

As this module is a standard Live Helper Chat module just use default upgrade workflow

Do I have to user mail module in order to use chat module?

No

What is a general flow of mail tickets?

See sample of setup

• Once new mail arrives, it arrives as New
• Open Reply ticket becomes Closed
• If new mail arrives, ticket is reopened. To create a new ticket or reopen old is controlled by Timeout in days after last response before we create a new issue from mailbox Options section.
• In dashboard, you can choose what widgets you want to see. There are these new widgets.
  • My active and new mails
  • Active mails
  • New mails
  • Mail queue alarm