Mail module introduction

Module is used by clients who have in one installation over 300 mailbox and thousands of mails imported per day.

Don't forget to setup cronjobs just.

How to upgrade to mail version

As this module is a standard Live Helper Chat module just use default upgrade workflow

In Settings -> Mail conversations -> Mailbox setup a new mailbox
- Enter Login options
- In Mailbox tab click Get mailbox to sync and choose what IMAP folder you want to sync.
  - Choose what mailbox you want to sync E.g for sync folders {mail.livehelperchat.com:993/imap/ssl}INBOX AND {mail.livehelperchat.com:993/imap/ssl}Sent
  - Choose where deleted e-mails should be moved E.g {mail.livehelperchat.com:993/imap/ssl}Trash
  - Choose a send folder E.g {mail.livehelperchat.com:993/imap/ssl}Sent
- Define a Matching Rule in Settings -> Mail conversation -> Matching rules These rules defines to what department e-mails should go from specific mailbox.
- If you do not see a sent e-mails in the mail ticket once you reply you have to choose in mailbox Options a Create a copy in a send folder.. Then once you send e-mail from LHC it's copy will be created in a sent folder and imported afterward.
Setup cronjob which will fetch e-mails
- Boilerplate sampel for all cronjobs Boilerplate cronjobs
- Just mail sync cronjob, you can run it manually first time.
  - If your mailbox import takes long time or you have many mailbox you can decrease frequency how frequent that cronjob is run.
  - Best performance is reached if php-resque extension is used.

Once new mail arrives, it arrives as New
Open Reply ticket becomes Closed
If new mail arrives, ticket is reopened. To create a new ticket or reopen old is controlled by Timeout in days after last response before we create a new issue from mailbox Options section.
In dashboard, you can choose what widgets you want to see. There are these new widgets.
- My active and new mails
- Active mails
- New mails
- Mail queue alarm