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Mail module introduction

This module is designed for clients managing over 300 mailboxes and importing thousands of emails daily within a single installation.

Remember to set up cron jobs.

How to Upgrade the Mail Module​

As this module is a standard Live Helper Chat module, use the default upgrade workflow.

Is the Mail Module Required to Use the Chat Module?​

No.

What is the General Workflow for Mail Tickets?​

See the setup sample.

  • When a new email arrives, its status is set to "New."
  • When an open reply ticket is created, the status becomes "Closed."
  • If a new email arrives, the ticket is reopened. Whether a new ticket is created or an old one is reopened is determined by the "Timeout in days after last response before we create a new issue" setting in the mailbox "Options" section.
  • In the dashboard, you can select which widgets to display. The new widgets include:
    • My active and new emails
    • Active emails
    • New emails
    • Mail queue alarm