Mail module introduction
This module is designed for clients managing over 300 mailboxes and importing thousands of emails daily within a single installation.
Remember to set up cron jobs.
How to Upgrade the Mail Module
As this module is a standard Live Helper Chat module, use the default upgrade workflow.
Is the Mail Module Required to Use the Chat Module?
No.
What is the General Workflow for Mail Tickets?
See the setup sample.
- When a new email arrives, its status is set to "New."
- When an open reply ticket is created, the status becomes "Closed."
- If a new email arrives, the ticket is reopened. Whether a new ticket is created or an old one is reopened is determined by the "Timeout in days after last response before we create a new issue" setting in the mailbox "Options" section.
- In the dashboard, you can select which widgets to display. The new widgets include:
- My active and new emails
- Active emails
- New emails
- Mail queue alarm