Mailbox sample settings

This is a ready mailbox sample settings for your reference.

What is a minimal things I have todo to have mails imported?

In Settings -> Mail conversations -> Mailbox setup a new mailbox
- Enter Login options
- In Mailbox tab click Get mailbox to sync and choose what IMAP folder you want to sync.
  - Choose what mailbox you want to sync E.g for sync folders {mail.livehelperchat.com:993/imap/ssl}INBOX AND {mail.livehelperchat.com:993/imap/ssl}Sent
  - Choose where deleted e-mails should be moved E.g {mail.livehelperchat.com:993/imap/ssl}Trash
  - Choose a send folder E.g {mail.livehelperchat.com:993/imap/ssl}Sent
- Define a Matching Rule in Settings -> Mail conversation -> Matching rules These rules defines to what department e-mails should go from specific mailbox.
- If you do not see a sent e-mails in the mail ticket once you reply you have to choose in mailbox Options a Create a copy in a send folder.. Then once you send e-mail from LHC it's copy will be created in a sent folder and imported afterward.
Setup cronjob which will fetch e-mails
- Boilerplate sampel for all cronjobs Boilerplate cronjobs
- Just mail sync cronjob, you can run it manually first time.
  - If your mailbox import takes long time or you have many mailbox you can decrease frequency how frequent that cronjob is run.
  - Best performance is reached if php-resque extension is used.

Here we have clicked Import since this unix timestamp. button Set to now so we will import mails only from present moment.
Mails will checked every 3 minutes Check for new messages interval in seconds. - 180 seconds.

You have to choose at least one matching rule for the mailbox.

You can reduce sync interval to 30 seconds and run crojob manually.
If something does not work look at Utilities tab
You can in Utilities tab click Reset and import or just Reset import status and run cronjob again.
If nothing there read how to see logs