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Mailbox sample settings

This is a ready mailbox sample settings for your reference.

What is a minimal things I have todo to have mails imported?​

  • In Settings -> Mail conversations -> Mailbox setup a new mailbox
    • Enter Login options
    • In Mailbox tab click Get mailbox to sync and choose what IMAP folder you want to sync.
      • Choose what mailbox you want to sync E.g for sync folders {mail.livehelperchat.com:993/imap/ssl}INBOX AND {mail.livehelperchat.com:993/imap/ssl}Sent
      • Choose where deleted e-mails should be moved E.g {mail.livehelperchat.com:993/imap/ssl}Trash
      • Choose a send folder E.g {mail.livehelperchat.com:993/imap/ssl}Sent
    • Define a Matching Rule in Settings -> Mail conversation -> Matching rules These rules defines to what department e-mails should go from specific mailbox.
    • If you do not see a sent e-mails in the mail ticket once you reply you have to choose in mailbox Options a Create a copy in a send folder.. Then once you send e-mail from LHC it's copy will be created in a sent folder and imported afterward.
  • Setup cronjob which will fetch e-mails
    • Boilerplate sampel for all cronjobs Boilerplate cronjobs
    • Just mail sync cronjob, you can run it manually first time.
      • If your mailbox import takes long time or you have many mailbox you can decrease frequency how frequent that cronjob is run.
      • Best performance is reached if php-resque extension is used.

Sample settings by screenshots​

Login settings​

Options​

  • Here we have clicked Import since this unix timestamp. button Set to now so we will import mails only from present moment.
  • Mails will checked every 3 minutes Check for new messages interval in seconds. - 180 seconds.

Mailbox​

  • You have to choose what folders you want to sync
  • Imap folder where deleted mailx should be moved
  • Imap folder where sent e-mails should be moved

Matching rules​

You have to choose at least one matching rule for the mailbox.

Matching rule configuration sample​

How to test debug​

  • You can reduce sync interval to 30 seconds and run crojob manually.
  • If something does not work look at Utilities tab
  • You can in Utilities tab click Reset and import or just Reset import status and run cronjob again.
  • If nothing there read how to see logs
  • You can also try to run cronjob manually. It will always try to fetch e-mails. You can look at Utilities tab afterward.
  • php cron.php -s site_admin -c cron/mail/debug_mailbox -p <mailbox_id>