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Mail window

Default mail window look

Right column information

Sender

This section displays information about the sender of the email. To prevent operators from seeing the sender's email address, they should not have the following permission:

'lhmailconv','mail_see_unhidden_email'

Phone

There are two related permissions for displaying phone numbers:

  • To allow an operator to see the full phone number and be able to click it, they must have both of these permissions:

    'lhmailconv','phone_see_unhidden' 'lhmailconv','have_phone_link'

  • To show only a portion of the phone number, with the full number exposed as a clickable link, grant only this permission:

    'lhmailconv','have_phone_link'

Mail options

Download (eml)

To allow an operator to download the email in its original .eml format, they must have the following permission:

'lhmailconv', 'can_download'

Forward

To allow an operator to forward emails, they must have this permission:

'lhmailconv', 'send_as_forward'

Change mailbox

To allow an operator to change the mailbox by clicking on it, they must have this permission:

'lhmailconv', 'change_mailbox'

Change recipients

To allow an operator to change the recipients while replying, they must have this permission:

'lhmailconv', 'manage_reply_recipients'

The operator also needs this permission:

'lhmailconv','mail_see_unhidden_email'