Skip to main content

Closing e-mail conversation from the chat

This feature allows you to close a chat from an e-mail conversation.

How to set custom subject for an e-mail ticket which being closed from chat

Navigate to

Mail conversation > General options > Other (section)

When creating a subject, we suggest checking the Internal option so that operators cannot manually choose this subject.

Permissions

Required permissions:

'lhmailconv','closerelated'