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Messages content protection

Introduction​

These settings can be found under Settings > Live Help Configuration > Messages content protection.

The purpose of these rules is to prevent sensitive information from being displayed to operators who do not have the necessary permissions.

The visitor will see a defined warning message if their message contains sensitive information and the agent does not have permission to view it.

Here are some example rules: Credit card in valid format (16 numbers) and email.

__credit_card__|||*
(\b(?:\d[ -]*?){16}\b)|||*
__email__|||$|||*

These rules can also be used in Rest API calls.

Permissions​

To view unmasked information, the operator must have the following permission:

'lhchat','see_sensitive_information'