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Messages content protection

Introduction​

These settings can be found at Settings > Live Help Configuration > Messages content protection.

  • The Purpose of those rules does not show sensitive information to the operator if he does not have permission to see it.
  • The Visitor will see a defined warning message if his message contains sensitive information and the agent does not have permission to see sensitive information.

Example of rules. Credit card in valid format and just 16 numbers and email.

__credit_card__|||*
(\b(?:\d[ -]*?){16}\b)|||*
__email__|||$|||*

Those rules can be also used in Rest API calls.

Permissions​

In order for the operator to see not masked information, he has to have this permission

'lhchat','see_sensitive_information'