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Chat list

Introduction​

The chat list can be accessed from the left menu:

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It can also be accessed by clicking on the titles of dashboard widgets.

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To allow an operator to list all chats within a department, grant them the 'lhchat','list_all_chats' permission.

To limit an operator to only listing their own chats, grant them 'lhchat','list_my_chats'. You can additionally grant 'lhchat','list_pending_chats' to allow them to list pending chats.

Summary:

Grant 'lhchat','list_all_chats' (required) or 'lhchat','list_my_chats' (required). 'lhchat','list_pending_chats' is optional.

Permissions​

To grant an operator the ability to list all chats, regardless of the chat owner's status, use the following permission:

Allow operator to list all chats independently of operator and status.

'lhchat','list_all_chats'

OR​

To allow an operator to list only the chats they own, use the following permission:

Allow operator to list chats he is owner

'lhchat','list_my_chats'

To allow an operator to list pending chats without a chat owner, grant them the following permission:

Allow operator to list chats without an owner and in status pending.

'lhchat','list_pending_chats'

To allow an operator to export chats, grant them the following permission:

lhchat,export_chats

To include the phone field in the exported file, the operator needs these permissions:

lhchat,use_unhidden_phone

lhchat,chat_export_phone

To include the email field in the exported file, the operator needs these permissions:

lhchat,chat_see_email

lhchat,chat_see_unhidden_email

lhchat,chat_export_email

General permission​

The general permission required to access the chat list is:

'lhchat','use'

Permissions for opening chats are explained here.