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Chat subjects

Introduction​

Subjects allow you to tag chats with a specific subject or topic. You can find the defined subjects list at:

System configuration -> Live help configuration -> Subjects

Subject edit

Subject and Chat​

In the main chat interface, you will see the subject row in the right column.

Subject chat

By clicking the + button, a modal window will appear, allowing you to choose a subject.

Choosing subject

Afterward, you can search chats by subject in the chat list window, or you can generate a chart by subject.

Permissions​

For an operator to be able to set a subject in the chat, they must have the following permission:

'lhchat', 'setsubject'

In order for an operator to edit subjects, they must have this permission:

'lhchat', 'administratesubject'