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Chat subjects


Subjects allows you to tag chat with specific subject/topic. Defined subjects list can be found at

System configuration -> Live help configuration -> Subjects

Subject edit

Subject and Chat

In main chat interface on the right column you will see subject row.

Subject chat

By clicking + you will see modal window where you can choose subject.

Choosing subject

Afterwards you can search chats by subject in chat list window or you can generate chart by subject.


For operator to be able to set subject in the chat he has to have this permission

'lhchat', 'setsubject'

In order for operator to edit subjects he has to have this permission

'lhchat', 'administratesubject'