Replaceable variables

Introduction

Replaceable variables can be used in canned messages bot messages. Etc.

System configuration -> Replaceable variables

Conditions

By applying conditions you can have variable only for specific chat.

{args.chat.referrer} `contains`. Page where chat started
{args.chat.session_referrer} `contains`. Referer from where visitor come to site.
{args.chat.chat_variables_array.<variables>} = New
{args.chat.dep_id} = Department ID

How to have replaceable variable by department

Here is a sample configuration. You will have a {brand} variable available across the app.

Permission

For operator to be able to edit variables he has to have this permission

'lhcannedmsg', 'use_replace'