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Replaceable variables

Introduction​

Replaceable variables can be used in canned messages, bot messages, and more.

System configuration -> Replaceable variables

Conditions​

By applying conditions, you can restrict a variable to a specific chat.

{args.chat.referrer} `contains`. Page where chat started
{args.chat.session_referrer} `contains`. Referrer from where the visitor came to the site.
{args.chat.chat_variables_array.<variables>} = New
{args.chat.dep_id} = Department ID

How to define a replaceable variable by department​

Here is a sample configuration. This will make a {brand} variable available across the app.

Permission​

For an operator to be able to edit variables, they must have this permission:

'lhcannedmsg', 'use_replace'