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Unread chat notifications

Live Helper Chat offers two types of notifications to inform visitors about unread messages from an operator:

  • Email notifications
  • Browser notifications

Email Notifications​

Requirements​

  • Enable notifications in the chat configuration:

    System configuration -> Live help configuration -> Chat configuration -> Workflow

    Enter 1 in Inform visitor about unread messages from operator, value in minutes. 0 - disabled.

  • The workflow cron job must be set up.

When is an Email Sent?​

During workflow execution, the system identifies chats that meet the following criteria:

  • More than 1 minute has passed since the last operator message.
  • The chat has a flag indicating unread operator messages.
  • The chat messages have not yet been delivered to the visitor.
  • You can check the database for specific chat attributes if emails are not being received.
  • The visitor's email address is known.
  • Visitor-side conditions:
    • The visitor has closed the widget.
    • The visitor is not actively receiving messages.
    • If the visitor has minimized the widget, synchronization calls are still in progress!
  • Ensure your server is configured to send emails.
array('limit' => 10, 'filterlt' => array('last_op_msg_time' => (time() - (1*60))), 'filter' => array('has_unread_op_messages' => 1, 'unread_op_messages_informed' => 0));

Troubleshooting​

  • Before running the workflow cron job, verify that the chat has the required attributes.
  • Check your server's mail settings.

Browser Notifications​

Pending...