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Chat window

This document describes where you can change main UI elements of the widget.

You can change header icons location by creating a new widget theme and setting a custom header icons

Operator profile​

Different operator profiles can be set depending on the status of the chat.

Start chat operator profile can be enabled at​

System configuration -> Live help configuration -> Start chat form settings -> Default settings -> Additional form settings -> Show operator profile above input fields

  • To change how the profile looks, you should be using widget theme.
  • Widget theme -> Custom content -> Use bot profile in the widget instead of default.

Ongoing chat operator profile​

Depending on the status of the chat it can show bot profile or just operator profile.

Chat window toolbar​

Toolbar with enabled all options looks like

Sound icon​

By default, sound are enabled for the visitor you can tur it off by default in

System configuration -> Synchronisation and sound settings -> Play a sound on a new message for a front end user

Sound icon itself can't be hidden for the visitor

Print option for the visitor can be enabled in the chat settings

File icon​

Files upload option can be enabled/disable in file settings

Face icon​

  • If you are not using widget theme Face button can be disabled in chat configuration
  • If you are using widget theme Face button should be disabled directly in widget theme Hide BB Code button

Mail icon​

Mail button can be disabled in chat settings

Close icon​

Close icon in dropdown also can be hidden in chat settings

Font size icon​

Font size change icon can be enabled in widget themes

Voice call​

Voice call icon is visible only if operator accepts a chat. More about voice calls

Voice message​

Read more about voice messages

Change language​

Icon for the visitor to change widget language.

Read more about this option chat settings

Download as txt​

Download option can be disabled at global level using chat configuration chat settings

I don't like one of the text and it's not changeable in widget theme?​

Use simple extension to translate english text directly there

Read more about languages