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Chat window

This document describes how to customize the main UI elements of the chat widget.

You can change the location of the header icons by creating a new widget theme and setting custom header icons.

Operator profile​

Different operator profiles can be displayed depending on the chat's status.

Start chat operator profile​

The start chat operator profile can be enabled in the following location:

System configuration -> Live help configuration -> Start chat form settings -> Default settings -> Additional form settings -> Show operator profile above input fields

  • To customize the appearance of the profile, use a widget theme.
  • Widget theme -> Custom content -> Use bot profile in the widget instead of default.

Ongoing chat operator profile​

The ongoing chat operator profile can display either a bot profile or an operator profile, depending on the chat's status.

Chat window toolbar​

The toolbar with all options enabled looks like this:

Sound icon​

By default, sounds are enabled for the visitor. You can disable them by default in:

System configuration -> Synchronization and sound settings -> Play a sound on a new message for a front-end user

The sound icon itself cannot be hidden from the visitor.

The print option for the visitor can be enabled in the chat settings.

File icon​

The file upload option can be enabled or disabled in the file settings.

Face icon​

  • If you are not using a widget theme, the Face button can be disabled in the chat configuration.
  • If you are using a widget theme, the Face button should be disabled directly in the widget theme under Hide BB Code button.

Mail icon​

The mail button can be disabled in the chat settings.

Close icon​

The close icon in the dropdown can also be hidden in the chat settings.

Font size icon​

The font size change icon can be enabled in widget themes.

Voice call​

The voice call icon is visible only if an operator accepts the chat. More about voice calls

Voice message​

Read more about voice messages.

Change language​

This icon allows the visitor to change the widget's language.

Read more about this option in the chat settings.

Download as txt​

The download option can be disabled globally using the chat configuration chat settings.

I don't like some of the text, and it's not changeable in the widget theme?​

Use a simple extension to translate the English text directly there.

Read more about languages.