How it can be used?
- You want to be online strictly some hours
- You want to ignore your operators status completely.
- If you want to show invitations without any operator being online you can check also checkbox in
- Chat configuration
- Online tracking
- Should invitation logic be executed if there is no online operators
- To archive 1 point. You have to set department online hours. It can be done by editing department
- To archive 2 point. You have to go to chat configration, Misc and at the bottom you will find "Ignore users online statuses and use departments online hours"