Start chat form settings

These settings allow to have custom interface for starting chat. Also allows to have custom fields defined directly in back office without any scripting.

Start chat settings has two options

  • Either you use default settings for all departments.
  • Either you defined start chat settings by department. For start chat settings take effect you have to pass department explicitly.

It's possible to develop that once you change department start chat settings fields would be updated. Anyone wishes to sponsor it 😄 ?

This is the main window of start chat form settings page.

Start chat form settings

Attributes definition

Enable leave a message functionality automatically if there are no online operators

Please refer to offline messaging

Open popup on mobile devices using mobile layout.

You can force mobile devices to open popup instead of same page widget.

Auto start chat if there is no required fields. Usefull in case bot handles chat.

Usefull if you want to start chat as soon visitor opens a widget. You should not have any of required fields just.

Do not process internal pages and use redirects.

Not used in new widget anymore. Effects only old widget.

Define custom fields for online mode

You can have custom fields then department is online.

Offline form settings

Define fields visible then department is offline.

Additional form settings

Additional chat settings

Show operator profile above input fields

User will see something like this.

Operator Profile


If you define theme you can change logo and message text of this operator profile. Because chat has not started yet don't have operator profile to show.

Remove space after operator profile

Used only in old widget.

Hide message label

Usually there is Question label above user message area. With this option we can hide it.

With message label

Not hidden message label

Without message label

Hide message label

Show messages box above input fields, usefull for UX combinations.

If you have only message label required and have checked this you should see UI like

Minimal UI

Initial user message height in pixels

Used only in old widget.

Department settings

Sometimes there is requirement once department is prefilled user should not be able easily change this. So this section can help with that.

Custom fields

You can define custom fields directly from back office. See video

You can prefill custom fields also.

URL Arguments

Here you can define if you pass get arguments directly in chat start page we can read them and store them.


This feature is not supported yet in new widget. I would suggest just use custom variables.

Pre chat

You can have custom HTML to show before start chat fields. Usefull for UI variations. Similar thing can be done with themes although.


Required permission to manage start chat form settings

'lhchatsettings', 'administrate'

Last updated on by Remigijus Kiminas