How to skip the bot completely when the department is online

You have two options to configure this behavior:

• Department Configuration: In the department's Bot Configuration section, check the option Transfer to bot only if department is offline
• Bot Trigger Configuration: In your default bot trigger, add a Check conditions trigger as the very first step to verify if any operators are online

How to serve different bots when the department is offline

To serve a different bot when no operators are available:

• Set up your default trigger to check for online conditions first
• After checking for online operators, transfer to a different bot if needed

How to hide buttons when no operators are online

You can conditionally show or hide buttons based on operator availability. This feature is only supported in the Send Text response type.

To configure conditional buttons:

1. Click the Show advanced options button under your button configuration
2. Enter your condition Identifier in the Bot conditions field under button advanced options
3. First, define your condition in Bot Conditions
4. Conditions are checked only once on the first time bot message send action !!!. Make sure you trigger the same message again while testing.

Example condition configuration:

Condition Name	Condition	Value
online_op_department	=	1