How to skip the bot completely when the department is online
You have two options to configure this behavior:
- Department Configuration: In the department's
Bot Configuration
section, check the optionTransfer to bot only if department is offline
- Bot Trigger Configuration: In your default bot trigger, add a Check conditions trigger as the very first step to verify if any operators are online
How to serve different bots when the department is offline
To serve a different bot when no operators are available:
- Set up your default trigger to check for online conditions first
- After checking for online operators, transfer to a different bot if needed
How to hide buttons when no operators are online
You can conditionally show or hide buttons based on operator availability. This feature is only supported in the Send Text
response type.
To configure conditional buttons:
- Click the
Show advanced options
button under your button configuration - Enter your condition
Identifier
in theBot conditions
field under button advanced options - First, define your condition in Bot Conditions
- Conditions are checked only once on the first time bot message send action !!!. Make sure you trigger the same message again while testing.
Example condition configuration:
Condition Name | Condition | Value |
---|---|---|
online_op_department | = | 1 |