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Conditions

Introduction​

Conditions allows you to have predefined conditions which can be used in multiple places

  • Check for conditions to proceed bot response type
  • Chat priority as one of the conditions

For conditions being checked they have special syntax

{condition.<condition_identifier>} E.g {condition.is_vip}

Value after check can be either valid or not_valid

While defining conditions it can check other conditions. E.g

Chat attributes extraction​

You can extract any attribute using this modal window

Conditions explanations​

These explains are valid everywhere you see conditions checking

= or != as a number and string comparison​

Equal condition. Has to be exact match. It can be a number comparing or string

E.g chat department identifier field is equal to my_storage

{args.chat.department.identifier} = 'my_storage'

{args.chat.chat_variables_array.pid} = 'my_pid'

{content_1} != 1 - allows checking Rest API call response.

>,>=,<,<= as a number comparison​

E.g Chat duration is more than 5 seconds

{args.chat.chat_duration} > 5

Text like and Text not like​

Internally it's called like and notlike

These rules are defined here

E.g {args.chat.department.name} Text like edas && em [params max_words=2]

I expect to find only two words where both of them should be edas and em

If you want to match any value from list of values just do

{args.chat.nick} Text like remdex,vip_player nick should be either remdex or vip_player {args.chat.dep_id} Text like 5,8 Matches if department id is 5 or 8

Contains​

Is checking if one part of the string is presented in another string.

Bot example​

Usage in bot example

Bot example with buttons using conditions​

Quick reply button condition looks like. We check for bot_not_answered condition and only then we show a button.

Condition looks like

Permissions​

Required permissions

'lhgenericbot','manage_conditions'