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Collecting customers attributes using bot

In this tutorial I'll show how to create a simple bot which would collect customers attributes and redirect after that customer to an agent.


You can download and import bot. download. Just right click and "save link as"


We will need these triggers

  • Default - will be executed once chat starts
  • Prices - just shows prices if users clicks it
  • Collect username - Collects visitor username
  • Unknown - will be executed if bot does not find relevant question
  • Transfer for real - transfers visitor to operator
  • Collect e-mail - collects e-mail
  • Order number - collects order number

Youtube video