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Summarize With AI

Here is a quick way you can have a chat summary after the chat has ended. It will summarize only if the following conditions were met

  • We should pass visitors and operators messages only.
  • Only chats with operators assigned.
  • There should be at-least one visitor message after a chat was accepted.

We will need few things

  • Listen on chat.close event
  • Define Rest API call
  • Create a bot with and trigger which will call Rest API
  • After you are happy how it works you can uncheck Log all request and their responses as system messages.

In this scenario, we will use ChatGPT as a sample. But any Chat completion api would work.

Define Rest API call​

  • Download and import Rest API from here
  • Enter your API in Rest API => Authorization section.
  • At the moment it uses {{msg_all_since_transfer_content_date_nick}} variable if you have an older version you can use just {{msg_all_since_transfer_content}}
  • You can also adjus system message in Body section.

Bot setup​

  • Import bot from here and choose just imported Rest API.

Webhook setup​

Webhook will define that on chat close we will execute this trigger. Just setup as in screnshot below.

Summarize With AI

If you did everything correctly, you should see a summary after the chat has ended as a system message.