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DeepPavlov as FAQ server

We will need few things. https://github.com/LiveHelperChat/faq-deeppavlov

  • DeepPavlov running API
  • Rest API configuration in Live Helper Chat
  • Bot configuration in LHC

Running DeepPavlov​

Here is a quick version how to run Rasa

git clone https://github.com/LiveHelperChat/faq-deeppavlov.git
cd faq-deeppavlov
# Now you can just edit `Dockerfiles/deep/train/file.csv` and put your data there
docker-compose -f docker-compose.yml build
docker-compose -f docker-compose.yml up

Run as service

docker-compose -f docker-compose.yml up -d

You can try out DeepPavlov API using curl commands

curl -i http://localhost:5005

curl -X POST "http://localhost:5000/model" -H "accept: application/json" -H "Content-Type: application/json" -d "{\"q\":[\"how old are you?\"]}"

# Response
[[["very young?."],[0.0023965203802132793,0.0011658039174728067,0.0008657494625574156,0.0005414606203846541,0.0007059206448602602,0.0008255833104981557,0.0005902784679946099,0.0027601158497330015,0.0007642232438947259,0.0004863716305588563,0.0003268471415419398,0.0014544600835888503,0.0004896593450576205,0.9866270059016439],[13]]]

Configuring DeepPavlov API in Live Helper Chat​

Create a new Rest API by navigating to

System configuration > Live help configuration > Rest API Calls

Just create a new. Configuration looks like this

We set body request as JSON and set content.

We also set Outpout parsing

Now just save.

Configuration bot in Live Helper Chat​

For bot configuration we only need three triggers

  • Default it has checked Default, Default for unknown message
  • Message received just message text with content {content_1}
  • Unknown - this message we will send if Rasa did not returned anything.

Default trigger configuration

Message received configuration

Unknown message configuration

Conversation example

Don't forget to set your bot as default department bot.