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Creating Bot Navigation Using Text Messages

This approach is useful when integrating with third-party services like WhatsApp or SMS chat.

The idea is to provide the user with a text-based menu to select actions.

The workflow would look like this:

Bot workflow​

We will use the following bot responses:

  1. Text message
  2. Collect custom attribute
  3. Check conditions to proceed

You can download the bot source here (right-click and choose "Save link as..."). After downloading, you can import the file.