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Slack notification

What does it do?​

This scenario will send a notification if a visitor sends a message with a specific keyword. Same way can be used to have notification about new chat etc...

How does it works?​

  • We setup Home > System configuration > Webhooks for chat.addmsguser
  • We have a bot where we defined keyword we want to listen.
  • Bot executes our Rest API call and sends slack notification.

Rest API​

For that you will need to setup APP for slack and get Webhook URL and xoxb-xxx token. Save below content as json and import. 

{"name":"SlackNotification","description":"","configuration":"{\"host\":\"https:\/\/hooks.slack.com\",\"ecache\":false,\"parameters\":[{\"method\":\"POST\",\"authorization\":\"bearer\",\"api_key_location\":\"header\",\"query\":[],\"header\":[],\"conditions\":[],\"postparams\":[],\"userparams\":[],\"output\":[{\"key\":\"\",\"value\":\"\",\"id\":\"temp1705310616950\",\"success_name\":\"Failure\",\"success_header\":\"400\"}],\"id\":\"temp1705065304030\",\"suburl\":\"\/services\/XXXXX\/XXXXXXXXXX\/XXXXXXXXXXXXXXXX\",\"name\":\"NotifySlack\",\"auth_bearer\":\"xoxb-XXXXXXXXXXXX-XXXXXXXXXXXXXX-XXXXXXXXXXXXXXXXXXXXX\",\"body_request_type\":\"raw\",\"body_request_type_content\":\"json\",\"body_raw\":\"{\\n\\t\\\"blocks\\\": [\\n\\t\\t{\\n\\t\\t\\t\\\"type\\\": \\\"rich_text\\\",\\n\\t\\t\\t\\\"elements\\\": [\\n\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\\"type\\\": \\\"rich_text_section\\\",\\n\\t\\t\\t\\t\\t\\\"elements\\\": [\\n\\t\\t\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\t\\t\\\"type\\\": \\\"text\\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"text\\\": \\\"PID: \\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"style\\\": {\\n\\t\\t\\t\\t\\t\\t\\t\\t\\\"bold\\\": true\\n\\t\\t\\t\\t\\t\\t\\t}\\n\\t\\t\\t\\t\\t\\t},\\n\\t\\t\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\t\\t\\\"type\\\": \\\"text\\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"text\\\": \\\"raw_{{args.chat.chat_variables_array.pid}} \\\"\\n\\t\\t\\t\\t\\t\\t}\\n\\t\\t\\t\\t\\t]\\n\\t\\t\\t\\t}\\n\\t\\t\\t]\\n\\t\\t},\\n\\t\\t{\\n\\t\\t\\t\\\"type\\\": \\\"rich_text\\\",\\n\\t\\t\\t\\\"elements\\\": [\\n\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\\"type\\\": \\\"rich_text_section\\\",\\n\\t\\t\\t\\t\\t\\\"elements\\\": [\\n\\t\\t\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\t\\t\\\"type\\\": \\\"text\\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"text\\\": \\\"Chat ID: \\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"style\\\": {\\n\\t\\t\\t\\t\\t\\t\\t\\t\\\"bold\\\": true\\n\\t\\t\\t\\t\\t\\t\\t}\\n\\t\\t\\t\\t\\t\\t},\\n\\t\\t\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\t\\t\\\"type\\\": \\\"text\\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"text\\\": \\\"raw_{{args.chat.id}} \\\"\\n\\t\\t\\t\\t\\t\\t}\\n\\t\\t\\t\\t\\t]\\n\\t\\t\\t\\t}\\n\\t\\t\\t]\\n\\t\\t},\\n                {\\n\\t\\t\\t\\\"type\\\": \\\"rich_text\\\",\\n\\t\\t\\t\\\"elements\\\": [\\n\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\\"type\\\": \\\"rich_text_section\\\",\\n\\t\\t\\t\\t\\t\\\"elements\\\": [\\n\\t\\t\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\t\\t\\\"type\\\": \\\"text\\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"text\\\": \\\"Keyword: \\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"style\\\": {\\n\\t\\t\\t\\t\\t\\t\\t\\t\\\"bold\\\": true\\n\\t\\t\\t\\t\\t\\t\\t}\\n\\t\\t\\t\\t\\t\\t},\\n\\t\\t\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\t\\t\\\"type\\\": \\\"text\\\",\\n\\t\\t\\t\\t\\t\\t\\t\\\"text\\\": \\\"raw_{{msg}} \\\"\\n\\t\\t\\t\\t\\t\\t}\\n\\t\\t\\t\\t\\t]\\n\\t\\t\\t\\t}\\n\\t\\t\\t]\\n\\t\\t},\\n\\t\\t{\\n\\t\\t\\t\\\"type\\\": \\\"actions\\\",\\n\\t\\t\\t\\\"elements\\\": [\\n\\t\\t\\t\\t{\\n\\t\\t\\t\\t\\t\\\"type\\\": \\\"button\\\",\\n\\t\\t\\t\\t\\t\\\"style\\\": \\\"primary\\\",\\n\\t\\t\\t\\t\\t\\\"text\\\": {\\n\\t\\t\\t\\t\\t\\t\\\"type\\\": \\\"plain_text\\\",\\n\\t\\t\\t\\t\\t\\t\\\"text\\\": \\\"Review\\\",\\n\\t\\t\\t\\t\\t\\t\\\"emoji\\\": true\\n\\t\\t\\t\\t\\t},\\n\\t\\t\\t\\t\\t\\\"url\\\": \\\"https:\/\/demo.livehelperchat.com\/site_admin\/front\/default\/(cid)\/{{args.chat.id}}\\\"\\n\\t\\t\\t\\t}\\n\\t\\t\\t]\\n\\t\\t}\\n\\t]\\n}\"}]}"}
  • After import you will need to adjust Sub URL after import it's value will be /services/XXXXX/XXXXXXXXXX/XXXXXXXXXXXXXXXX
  • Authorization set proper value for Bearer token xoxb-XXXXXXXXXXXX-XXXXXXXXXXXXXX-XXXXXXXXXXXXXXXXXXXXX
  • You will need to edit Body section and set correct URL for live helper chat installation

Bot setup​

This is how looks trigger content for webhooks event. chat.addmsguser trigger

Notify trigger content

Debug trigger content

{http_code}
{http_error}
{content_raw}
{http_data}

Webhook setup​

Outcome​