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chat-api.com integration

This tutorial described how you can add WhatsApp support using https://chat-api.com/en/?lang=EN product.

Incoming webhook definition​

First you have to create an incoming webhook. You can import configuration download it here

You will need to do few bits now

  • Change Identifier to any random string.
  • Choose a department
  • Click Show integration information.
    • In Attributes set your token from chat-api.com back office
    • In Attributes set your host from chat-api.com back office
  • Set scope to whatsapp if it's missing.

Save changes.

Sample of webhook this configuration support

{
    "messages": [
        {
            "id": "false_<chat_id>@c.us_AF3E2B1636F9EDB87F80D90CF6A76413",
            "body": "Buenas",
            "fromMe": false,
            "self": 0,
            "isForwarded": 0,
            "author": "<chat_id>@c.us",
            "time": 1638829630,
            "chatId": "<chat_id>@c.us",
            "messageNumber": 108929,
            "type": "chat",
            "senderName": "Remigijus Kiminas",
            "caption": null,
            "quotedMsgBody": null,
            "quotedMsgId": null,
            "quotedMsgType": null,
            "metadata": null,
            "ack": null,
            "chatName": "+<phone_number>"
        }
    ],
    "instanceId": "<instance_id>"
}

Message sample if it contains an image

{
    "messages": [
        {
            "id": "false_<chat_id>@c.us_A0EED4D0BCBBAB9E57010D7EC3301BB0",
            "body": "https://s3.eu-central-1.wasabisys.com/incoming-chat-api/<path>/<to>/<image>.jpeg",
            "fromMe": false,
            "self": 0,
            "isForwarded": 0,
            "author": "<chat_id>@c.us",
            "time": 1638833014,
            "chatId": "<chat_id>@c.us",
            "messageNumber": 108991,
            "type": "image",
            "senderName": "Edwar",
            "caption": null,
            "quotedMsgBody": null,
            "quotedMsgId": null,
            "quotedMsgType": null,
            "metadata": null,
            "ack": null,
            "chatName": "+<phone_number>"
        }
    ],
    "instanceId": "<instance_id>"
}

Rest API calls setup​

One time configuration

This will be required for an admin messages being send back to visitor (WhatsApp).

You can import configuration download it here

Import configuration. You do not need to change anything once imported.

Bot setup​

One time configuration

We need to set a bot which trigger will be executed upon webhook event.

You can import configuration download it here

  • Set correct Rest API which you imported previously and method to call.

Configuration should look like

Webhook configuration​

One time configuration

Identical webhooks should be setup for these events

  • chat.web_add_msg_admin
  • chat.workflow.canned_message_before_save

Webhook configuration is needed for an admin messages being send back to visitor.

  • Make sure you put correct value for whatsapp it's a scope from Incoming webhook - scope attribute

If you did everything correct you should have it all working. Without coding a single line.