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Send mail

Introduction​

This article explains how to use the Send mail response type.

Attributes​

You can use all the same attributes in the fields as in the Send text response type.

In addition, the Mail body supports REST API variables like {{msg_all}}.

How to send an email if a survey is filled?​

This is useful if you want to monitor how your operators are performing.

The bot trigger configuration should look like this:

How to send an email to a visitor when a chat is closed?​

For this, we need two things:

A webhook to catch the chat close event.​

In this event, we listen for the chat close event and execute the trigger only if the chat had an operator. You can add more conditions, such as department, etc.

A bot trigger to send an email​

In this trigger, we simply send an email containing all chat messages.

Structure​

The syntax for a simple email configuration looks like this. This can be sent directly as a meta_msg body to https://api.livehelperchat.com/#/api/post_restapi_addmsgadmin:

[
  {
    "_id": "4U08JX0lD",
    "type": "mail",
    "content": {
      "text": "Operator {args.chat.plain_user_name} has responded to your request.\n\nThis is your conversation history:\n{{msg_all}}",
      "mail_options": {
        "subject": "Operator has responded to your request #{args.chat.id}",
        "from_name": "{args.chat.plain_user_name}",
        "from_email": "info@livehelperchat.com",
        "recipient": "{args.chat.email}"
      }
    }
  }
]