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Matching Actions Based on User Message

This trigger allows you to search for a keyword in the user's first message to determine which action to take.

A bot configuration for this might look like this.

For a minimal scenario, we need three triggers:

  • Default - This will be our default trigger.
  • Cars - This trigger will be used if the user enters the keyword "cars."
  • No response found - This trigger will be used if no matching trigger is found.

Default​

This trigger is set as the default trigger.

Cars​

Content of the "Cars" trigger:

This trigger also has an event defined for the keyword cars.

No response found​

Samples​

Now, if a visitor starts a chat by writing the word "cars," the "Cars" trigger will be executed. For more information on abstract matching of words, refer to the Triggers documentation.

If no trigger is found that matches the user's text, the alternative "No response found" trigger will be executed.