How to transfer a bot to other bot

Let's imagine that you want to have several bots and one for each subject.

For example:

  • BotA - Is your first bot where you gives welcomme and common questions.
  • BotB - is for tech support
  • BotC - is for Customer Care
  • BotD - is for Billing

You can not transfer directly from one bot to another bot, just like you transfer to an operator. But one bot can include the context that you made in another.

How to do it

You have to edit the BotB using These bot logic applies also: selecting the parent Bot logic what you want to include.

In this example BotB include all the logic that you make in BotA so:

  • When one visitors uses BotA only BotA logic is available
  • When one visitors uses BotB , is available all logic you that you made in BotB and also BotA (so browsing BotB you can EXECUTE TRIGGER using a BotA trigger.

Including other bot

tip

Remember that when you edit in one Bot logic (no mather where it was made) , your are editing the same logic for every bot it is included, they are just included-linked not copied

warning

If in BotB you edit BotA and choose a trigger from BotB and later go to edit directly BotA you won't see chosen trigger in BotA. You should construct bot in a such way that you would not need to choose triggers directly in BotA.

Last updated on by Remigijus Kiminas