Execute bot after chat transfer to another department

The goal is to:

• Have Bot A in Department A.
• Bot A has a trigger that sets the chat to a pending state.
• Department A is configured to transfer the chat to Department B if the chat is not accepted within 30 seconds.
• Department B has Bot B.
• After the transfer, the chat should revert to bot status, and Bot B's trigger should execute.

Requirements:

• Minimum version 4.16v.
• Cron job setup as described here.
  • This setup allows the transfer between departments even if the visitor has left the chat.
  • This is also required for third-party integrations.

How it works:

• Transfer between departments occurs only if the chat is in a pending state.
• After the transfer, listen to chat.data_changed_assigned_department and adjust chat attributes accordingly:
  • Change the chat's bot_id attribute.
  • Set the chat status to bot chat.
• It is also advisable to check the incoming webhook configuration -> Chat should be reset to default department. Bot also will be set to default. so that if the chat was closed, it will start in the original Department A with the original bot.

Trigger Configuration:

Department A configuration to transfer chat to Department B: