Execute bot after chat was transferred to other department, because chat stayed to long in pending state of original department.

Our goal here is

• To have Bot A in Department A
• Bot A has trigger which sets chat to pending state
• Department A has configured that if chat is not accepted in 30 seconds transfer chat to Department B
• Department B has Bot B
• After transfer, we should put chat back to bot status and execute Bot B trigger

Requirements

• Minimum 4.16v
• Cronjob setup described here
  • It will allow to execute transfer between departments even if visitor left a chat.
  • This is required also with third party integrations

How it works

• Transfer between departments happens only if chat is in pending state
• After transfer happens we have to listen to chat.data_changed_assigned_department and adjust chat attributes accordingly
  • Change chat bot_id attribute
  • Set chat status to bot chat
• It also makes sense to check in incoming webhook configuration -> Chat should be reset to default department. Bot also will be set to default. so if chat was closed it will start in original Department A with original bot.

Trigger configuration

Department A configuration to transfer chat to Department B