Show offline form if there is no online operators

Goal of this bot is

• Transfer chat to pending state as soon as chat starts if there are online operators
• Suggest user to fill offline form if there is no online operators

Bot configuration

Our triggers

• Default - as soon chat starts it check are there any online operators
• No operators online - suggests a visitor to leave a message
• Close chat - closes a chat
• Redirect to contact form - redirects visitor to contact form

Default

No operators online

Close chat

Redirect to contact form

Department configuration

• In department, you have to choose your newly created bot.
• You have to set department online hours