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Transfer Chat to Pending State When Operator Leaves

For this scenario to work, the following conditions must be met:

  • The visitor must still be in the chat.
  • An auto-responder must be set up for the department.
  • A bot must be configured.

Set up the bot​

The bot will have two triggers:

  • Operator gone - This will be our main trigger to select in the auto-responder.
  • Chat transferred to pending - This will save a system message within the chat so that the operator knows the chat was set to the pending state.

Operator gone​

Chat transferred to pending​

Set up auto responder​

  • You can set up either text either bot response trigger. It will send one or another or both.

Testing​

Admin UI would look like

Widget UI would look like