Disable/Enable a survey from bot?

Since 3.68v it's possible to control Survey directly from bot.

Supported scenario

  • Bot disables survey
  • Bot enables default/custom survey

Disable a survey from a bot

Steps

  • Text message. This is optional.
  • Update Current chat and Set chat variable [not visible by operator] set attribute to {"lhc_ds":0} lhc_ds is like a magic attribute by which Live Helper Chat knows what it has to do with a survey on page refresh.
  • Update Current chat and Set widget live attribute This will take care our widget live state.
    • set Live attribute path to ["chat_ui","survey_id"]
    • check Remove attribute if it exists

Enable a survey from bot

Setting custom survey id from bot

Steps

  • Text message. This is optional.
  • Update Current chat and Set chat variable [not visible by operator] set attribute to {"lhc_ds":2} This will set our survey id to 2 on page refresh.
  • Update Current chatandSet widget live attribute` This will take care our widget live state.
    • set Live attribute path to ["chat_ui","survey_id"]
    • set Live attribute value in JSON format. value to 2

Setting default survey from a bot.

This can happen if you have already set survey from a bot, but now you want to reset it to default department configuration.

  • Either department had survey
  • Either department did hot had a survey

Last updated on by Remigijus Kiminas