How to transfer chat to pending state if operator left a chat

For this scenario to work these conditions has to be met

  • Visitor still has to be on chat
  • Auto responder has to be setup for the department
  • Bot has to be setup

Setup bot

In bot we will have two triggers

  • Operator gone - this will be our main trigger to choose in auto responder.
  • Chat transfered to pending - this will save system message within chat so operator will know that, chat was set to pending state.

Operator gone

Chat transferred to pending

Setup auto responder

  • You can setup either text either bot response trigger. It will send one or another or both.

Testing

Admin UI would look like

Widget UI would look like

Last updated on by Remigijus Kiminas