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Reducing the Number of Requests to the Server

First, consider using NodeJS integration to reduce server load, if possible.

Here are the key settings that control the frequency of HTTP requests Live Helper Chat sends to the server, along with their related URLs:

  • Synchronisation and sound settings > Check for messages from the operators, interval in seconds: This setting determines how often the widget checks for proactive invitations from operators. If you are not using this feature, set it to a large number or disable it completely by setting check_messages: false in the embed code.
    • https://demo.livehelperchat.com/eng/widgetrestapi/checkinvitation...
  • Synchronisation and sound settings > Sync for new chats, interval in seconds: This setting determines how often the Live Helper Chat back office checks for new chats.
    • https://demo.livehelperchat.com/site_admin/chat/syncadmininterface/...
  • Sync for a new user message, interval in seconds: During a conversation, this setting defines how often the widget checks for new messages.
    • https://demo.livehelperchat.com/site_admin/chat/syncadmin/...
    • https://demo.livehelperchat.com/eng/widgetrestapi/fetchmessages/...
    • https://demo.livehelperchat.com/eng/widgetrestapi/checkchatstatus/...
  • Chat configuration > Visitor activity > Interval between chat status checks in seconds, 0 disabled.: During the widget's lifetime, if no operators are available, the widget status automatically changes between offline and online. If this is not relevant (e.g., if you are using a bot), you can disable it.
    • https://demo.livehelperchat.com/eng/widgetrestapi/chatcheckstatus/...

For more performance-related tips, see Performance Tweaks for High Load.