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How to Move a Chat from One Location to Another

Steps​

This tutorial explains how to move a Live Helper Chat (LHC) instance from one location to another.

  1. Dump/Export the database: Use a database tool such as phpMyAdmin to export the database.
  2. Transfer the chat folder: Move the chat folder from the old location to the new location.
  3. Import the database: Import the database into the new server.
  4. Disable the cache: Modify the settings/settings.ini.php file to disable caching.
'templatecache' => false,
'templatecompile' => false,
'modulecompile' => false
  1. Update database settings: Update the database settings in the settings/settings.ini.php file.
'db' =>
    array (
      'host' => '<host>',
      'user' => '<username>',
      'password' => '<password>',
      'database' => '<database>'
  1. Ensure the cache folder is writable.
  2. Clear the cache: Clear the cache in the back office.
  3. Enable caching: Re-enable caching by setting the values in step 4 back to true.

Should I export the lh_chat_online_user footprint table as well?​

No, it is not necessary. The table will be populated again. You will only lose the users' browsing paths.