Product feature can be used two ways
- You can show only product choosing options
- You can show product based on chosen department
In order to activate product functionality you have to go to
System configuration > Live help configuration > Product
- In order to enable product module you have to check
Product module is enabled
- In order to show products by departments you have to check
Enable products show by departments
So instead of department you will see something like
If you have checked
Enable products show by departments you will see something like.
What product will be shown is based on department settings
Required permission to manage products.