Mobile app setup

In order for mobile app to function properly you have to be using min 3.42v.

Mobile apps

The most recent build can be found here.

How to keep online status?

As we all know once app is closed background sync processe is stopped so Live Helper Chat can't know is it online or not. To retain your online status you can do following things.

Setup department online hours
Change your online status to "Always online" from "Based on activity"
Once you finished your work shift don't forget to go offline.

Permissions

In order for mobile app to work correctly operator has to have permission to

'lhrestapi','use_direct_logins'

Notifications

In order to enable mobile app notifications you have to enable mobile notifications there.

Configuration -> System -> Mobile (Settings)

Testing

The Easiest way to test is just to login to Live Helper Chat back office and go to System configuration -> Mobile (Sessions) and edit session record. In edit window just click Send test notification.

If you are not receiving notification check those things.

You have enabled notifications in Configuration -> System -> Mobile (Settings)

Most of the time if app is installed on iPhone for some reason it does not receive notifications. If this is happening to you do the following

Uninstall the app
Delete related session record Configuration -> System -> Mobile (Sessions)
Install an app
Now notifications should work.

Live notifications testing

If you do not receive notification once chat is started, but you receive notification with Send test notification check those things.

You have proper permissions as operator
You are online as an operator.
You have enabled notifications in Configuration -> System -> Mobile (Settings)
You have permission to access department where chat started.
App is using few notifications channels where each channel can have different settings. Make sure app notifications settings are correct.
If for some reason sessions status is thumbs down. You can delete a session and re-login from the app and try again to test notifications.