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Automatic translation's workflow

Live Helper Chat supports automatic translations while conversation is going.

Setup​

Navigate to System configuration -> Live help configuration -> Atomation (Automatic translations)

There you can choose what service provider you want to use and enter it's details.

Usage workflow​

There is possible two workflows

  • Automatic messages translation
  • Manual messages translations

Automatic messages translation​

For messages being translated automatically you have to click on the right column

This will show possible options for the present chat

System always tries to detect a visitor and preferred operator language automatically.

If you check Automatically translate operator and visitor messages every message send by visitor/operator will be translated automatically.

Also while saving you can check On save automatically translate old chat messages. If not checked only new messages will be translated. so system will try to translate all previous visitor/operator messages.

Manual messages translation​

If you do not want to use automatic translations for whatever reason you can translate specific messages by clicking right mouse button on the message you want to translate.

Also after you wrote a message you can click on the toolbar and operator message will be translated in the message area.

Permissions​

Operators should have this permission in order to use translations functionality.

'lhtranslation','use'