Show offline form if there is no online operators

Goal of this bot is

  • Transfer chat to pending state as soon as chat starts if there are online operators
  • Suggest user to fill offline form if there is no online operators

Bot configuration

Our triggers

  • Default - as soon chat starts it check are there any online operators
  • No operators online - suggests a visitor to leave a message
  • Close chat - closes a chat
  • Redirect to contact form - redirects visitor to contact form

Default

No operators online

Close chat

Redirect to contact form

Department configuration

  • In department, you have to choose your newly created bot.
  • You have to set department online hours
Last updated on by Remigijus Kiminas